Frequently Asked Questions

p879 requires government-issued photo identification to complete KYC. Acceptable documents include your National Identity Card (CNIC), a valid Pakistani passport, or another government-issued ID. In some cases, proof of address or source of funds may also be requested. Documents should be clear, unobstructed and fully legible. Accounts that cannot be verified within the required timeframe may be suspended pending submission.

Yes. p879 is strictly an adults-only platform. The minimum eligible age is 18 years, or the higher minimum required by the operator's licensing jurisdiction. Age is verified during the KYC process. Any account found to belong to a person under the minimum age will be immediately suspended and any balance held pending review. Underage gambling is harmful — if you suspect a minor has registered, contact support right away.

No. p879 operates a strict one-account-per-player policy. Each player may hold only one registered account. Duplicate accounts are identified during KYC and standard monitoring checks. If multiple accounts are detected, all but the original may be closed and associated balances reviewed in accordance with our Terms & Conditions. If you have lost access to your existing account, contact support to recover it rather than creating a new one.

Use the "Forgot Password" link on the login screen. Enter the email address registered to your account and a password-reset link will be sent to that address. Follow the link within the validity window shown in the email to set a new password. If you no longer have access to your registered email address, contact p879 support via Live Chat with your account details and KYC documents ready for identity confirmation.

You can request permanent account closure by contacting p879 support via Live Chat or by emailing [email protected]. Before closure is processed, any remaining real-money balance will be returned to you subject to standard KYC and withdrawal verification. If your closure request is related to a gambling concern, our team can also discuss self-exclusion options as an alternative. See the Responsible Gambling page for more detail.

Minimum deposit amounts vary by payment method and may be updated periodically. Current minimums are displayed in the cashier section of your account at the time of deposit. All balances on p879 are denominated in PKR, so figures shown are in Pakistani Rupees. Check the cashier for the exact minimum applicable to your chosen payment option before initiating a transaction.

p879 supports a range of payment options commonly used in Pakistan. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah appear in the cashier as familiar local identifiers to help you recognise transaction types. These names are used for context only — p879 does not claim that any of these providers endorse or are affiliated with our platform. Available methods and limits are always displayed in the cashier before you confirm a transaction.

Withdrawal processing times depend on the method selected and whether your KYC verification is complete. Once a withdrawal request is approved by p879, funds are dispatched to your nominated account. The time for funds to appear in your bank or wallet then depends on the receiving institution. Players whose KYC documents have not yet been approved should complete verification before submitting a withdrawal request to avoid delays.

Withdrawals may be placed on hold for several reasons: pending KYC verification, an active bonus with incomplete wagering requirements, a security review triggered by unusual account activity, or a mismatch between account and payment details. If your withdrawal is on hold, you will typically receive a notification explaining the reason. If you are unsure, contact p879 support via Live Chat for a status update and guidance on next steps.

Withdrawal requests that are still in a pending status may be cancelled from the cashier or transaction history section of your account before they are approved and dispatched. Once a withdrawal has been approved and funds dispatched, it cannot be reversed. If you need to cancel a pending withdrawal, act quickly or contact support. Note that repeatedly cancelling withdrawals and returning funds to play may be flagged as a responsible-gambling concern.

p879 offers a broad entertainment catalogue including slot games, live dealer tables (such as live roulette, live blackjack and live baccarat), instant games, virtual sports, and a full sports betting section. The sports section covers Pakistan cricket, PSL T20 fixtures, ICC tournaments, international football, UFC events and more. New titles are added regularly, and the full library is browsable from the main lobby once you are logged in.

Live betting allows you to place wagers on events that are already in progress. Markets update in real time as the match situation changes — for example, during a Pakistan cricket innings or a PSL T20 chase. Select the event from the Live Betting section, choose a market (runs scored, wickets, match winner, etc.), enter your stake in PKR and confirm. Odds reflect the current match situation and shift quickly, so review carefully before confirming any bet.

Games available on p879 are sourced from established software providers whose Random Number Generators (RNGs) are tested and certified by independent auditing bodies. RTP (Return to Player) percentages and game rules are published by individual game providers. p879 does not modify game outcomes. For specific certification details of any title, refer to the information panel within that game or contact support.

Yes. The p879 platform is fully optimised for mobile browsers on both Android and iOS devices. Simply open your preferred browser, navigate to p879.cam, log in and the interface will adapt to your screen size automatically. The majority of casino games, live dealer tables and sports betting markets are available on mobile without any reduction in functionality.

Minimum and maximum stake sizes vary by sport, market type and event. Current bet limits are displayed on the bet slip before you confirm a wager. All stakes are denominated in PKR. p879 reserves the right to adjust stake limits on individual markets or accounts, particularly for high-value events such as ICC World Cup matches or PSL finals, in line with risk management practices.

p879 offers a welcome bonus to newly registered players who complete their first qualifying deposit. The specific bonus structure — including the match percentage, maximum bonus amount in PKR, and any free spins — is published on the promotions page and in your account dashboard at the time of registration. Bonus terms, including wagering requirements and eligible games, are detailed in the Terms & Conditions.

A wagering requirement is the number of times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you must place bets totalling PKR 20,000 using that bonus before any winnings become withdrawable. Not all games contribute equally — slots typically contribute 100% while table games may contribute less. Full contribution rates are listed in the applicable bonus terms.

Most p879 bonuses are claimed via the Promotions section of your account. Some offers are opt-in (you select the bonus before depositing), while others are credited automatically when the qualifying conditions are met. Where a bonus code is required, it will be displayed on the relevant promotion page and must be entered at the cashier step. Always read the full terms of any offer before opting in to understand the conditions attached.

No. Bonus funds and winnings derived from bonus funds cannot be withdrawn until all applicable wagering requirements have been completed. If you attempt to withdraw before meeting the requirements, the bonus balance will typically be forfeited in line with the offer terms. Real-money deposits that are not subject to a bonus are generally treated separately — check your account balance breakdown and the relevant bonus terms for clarity.

No. p879 does not use countdown timers, false scarcity messaging or any language that implies guaranteed returns from gambling. All promotional content is presented as optional entertainment — bonuses are value additions, not financial instruments. If you ever see promotional material that makes a guaranteed-win claim in connection with p879, please report it to our support team as it would not represent our official communications.

p879 uses TLS (Transport Layer Security) encryption on all connections to protect data in transit. Stored personal and financial data is protected using industry-standard security measures. Access to your account is secured by your password, and we recommend enabling any additional authentication options available in your security settings. p879 staff will never ask for your password or OTP codes — if anyone does, treat it as a phishing attempt and report it.

p879 provides a full suite of responsible gambling controls: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are accessible from the Responsible Gambling section of your account settings. Lowering a limit is instant; raising one requires a short waiting period before it takes effect. Full details are on our Responsible Gambling page.

Go to the Responsible Gambling section in your account settings and select Self-Exclusion. Choose the exclusion period that suits your situation — options include 6 months, 1 year, 3 years or permanent. The exclusion activates immediately. During the exclusion period your account is suspended, you cannot log in or deposit, and you will be removed from all marketing communications. Exclusion periods cannot be shortened once active.

p879 operates under the licensing and regulatory framework of its issuing jurisdiction. We do not claim that our platform is licensed, approved or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. Pakistani players are responsible for understanding local laws applicable to online gambling, including the Prevention of Gambling Act, 1977. This FAQ does not constitute legal advice.

If you are concerned about your gambling, the first step is to use the tools available in your p879 account — set stricter limits or activate a cooling-off period or self-exclusion. You can also contact our support team via Live Chat or at [email protected] (plain text only) and we will connect you with the appropriate resources. Independent counselling services and peer support groups are available in cities across Pakistan including Karachi, Lahore and Islamabad. Visit our Responsible Gambling page for more information.

p879 support is available through Live Chat on the platform and by email at [email protected] (this is a plain text address — not a clickable link). Support is provided in both English and Urdu. Live Chat is the fastest channel for urgent matters such as account access issues or withdrawal queries. For less time-sensitive enquiries, email responses are typically provided within one business day.